At Centred Wick (CW), we strive to provide you with the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer the following refund policy:
Returns and Exchanges:
- You may request a return or exchange within 14 days of receiving your order.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Please contact our customer support team at info@centredwick.co.za to initiate the return or exchange process.
- Please note you will be responsible for the return shipping costs unless the item arrived damaged or was sent in error.
Damaged or Defective Items:
- If your order arrives damaged or defective, please contact us within 48 hours of receiving the package.
- We may require photo evidence of the damaged or defective item to process a refund or replacement.
- We will either issue a refund or send a replacement for the damaged or defective item, depending on your preference.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within 48 hours.
- Please note that shipping costs are non-refundable.
Non-Refundable Items:
- Certain items are non-refundable, including personalized or customized products and promotional items.
Late or Missing Refunds:
- If you haven’t received your refund within the specified time frame, please check your bank account or contact your credit card company.
- If the issue persists, please reach out to our customer support team for assistance info@centredwick.co.za.
Please note that this refund policy is subject to change without prior notice. We recommend reviewing our website or contacting our customer support team for the most up-to-date information regarding our refund policy. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to ensure your satisfaction with your purchase.
PRIVACY POLICY
At Centred Wick (CW), we value and respect your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our website, products, and services. By using our website or providing us with your personal information, you consent to the practices described in this policy.
Information We Collect:
We may collect personal information such as your name, email address, shipping address, and phone number when you place an order or sign up for our newsletter.
We may also collect non-personal information, such as your IP address and browsing behavior, through the use of cookies and similar technologies.
Use of Information:
We use the personal information you provide to process your orders, communicate with you about your purchases, and deliver products to you. With your consent, we may send you promotional emails or newsletters to keep you informed about new products, special offers, and events. We may use non-personal information for analytical purposes, website improvement, and to enhance your overall experience on our website.
Sharing of Information:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors and shipping companies. These parties are obligated to keep your information confidential and use it solely for the purpose of providing services to CW. We may also disclose your information if required by law or to protect our rights, safety, or property.
Data Security:
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. We use secure technologies and follow industry best practices to safeguard your information during transmission and storage. However, please note that no method of data transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
Your Choices:
You have the right to access, update, or delete your personal information held by CW. You can do so by contacting our customer support team. You can unsubscribe from our marketing emails or newsletters at any time by following the instructions provided in the email.
Children’s Privacy:
Our products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. This privacy policy may be updated from time to time. We encourage you to review this policy periodically for any changes. If you have any questions or concerns about our privacy practices, please contact our customer support team.
SHIPPING POLICY:
At Centred Wick (CW), we strive to provide a seamless and efficient shipping experience for our customers.
This shipping policy outlines important information regarding our shipping methods, delivery times, and related procedures. By placing an order with CW, you agree to comply with the terms and conditions outlined in this policy.
Order Processing:
- Our candle is made to order, once your order is placed and payment is confirmed, we begin processing it within 1-2 business days.
- Orders are processed and shipped between Monday to Friday excluding public holidays.
Shipping Methods and Rates:
- We offer various shipping methods such as Uber, Aramex and Paxi
- The estimated delivery time is between 2 – 5 working days depending on the shipping method selected and the destination.
- Shipping rates are calculated based on the weight, size, and destination of the package. The applicable shipping charges will be displayed during the checkout process.
Tracking and Order Status:
- Once your order is shipped, we will provide you with a tracking number via email or WhatsApp.
- You can track the progress of your shipment using the provided tracking number on our website or the shipping carrier’s website.
- If you need to modify your order or make changes to the shipping address, please contact us on info@centredwick.co.za
- We cannot guarantee that modifications or address changes can be accommodated once the order is processed or shipped